City Utilities Clerk

The City Utility Clerk serves as a vital link between the City Council and the citizens of Granby, playing a central role in the smooth and transparent operation of city government. Our current City Utility Clerk, Kinzie Mathews, upholds this responsibility with dedication and professionalism.

Key Responsibilities of a Utilities Clerk:

1. Billing and Invoicing

   • Prepare, process, and issue utility bills to customers.

   • Review meter readings or automated data to ensure billing accuracy.

   • Handle adjustments or corrections to accounts when needed.

2. Customer Service

   • Respond to customer inquiries via phone, email, or in person.

   • Assist customers with setting up new accounts, transferring services, or closing accounts.

   • Resolve billing disputes or complaints promptly and professionally.

3. Payment Processing

   • Receive and process payments (cash, check, credit/debit).

   • Reconcile daily receipts and prepare bank deposits.

   • Maintain accurate financial records related to customer accounts.

4. Data Entry and Recordkeeping

   • Enter and maintain up-to-date information in the utility management system.

   • Maintain accurate customer account records, including service changes, contact details, and payment history.

5. Reporting

   • Generate reports for management on billing, collections, and usage.

   • Monitor delinquent accounts and assist in collection efforts.

6. Communication and Coordination

   • Coordinate with field staff for service connections/disconnections.

   • Notify customers of service changes, outages, or maintenance.

7. Compliance and Confidentiality

   • Ensure compliance with local regulations and company policies.

   • Maintain confidentiality of customer information.

Kinzie Mathews - Utilities Clerk